At Austin’s Flowers ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.austinsweddings.co.uk (the "Website") and fill in our contact form. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Austin’s flowers collects and processes your personal data through your use of this Website, specifically the information you provide voluntarily when filling in our contact form.

Controller

Austin’s Flowers is the controller and responsible for your personal data (referred to as "we," "us," or "our" in this Privacy Policy).

Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Full name of legal entity: Austin’s Flowers

• Email address: hello@austinsflowers.co.uk

• Postal address: Unit 76266, PO Box 6945, London, W1A 6US

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

2. The Data We Collect About You

When you fill in our contact form, we collect and process the following personal data:

• Identity Data: Your first name, last name, title, and any other identifiers you choose to provide.

• Contact Data: Your email address, phone number, and any other contact details you provide.

• Message Data: Any personal data you include in the message section of the contact form.

3. How We Use Your Personal Data

We will only use your personal data for the following purposes:

• To respond to your inquiries: We will use the contact details you provide to communicate with you and address any questions or requests you have submitted.

• To provide customer support: If you contact us for support, we may use your data to provide the requested service and follow up on your request.

• To improve our services: We may analyse the data provided to enhance our customer service and website experience.

4. Legal Basis for Processing Your Data

Under GDPR, we must have a valid legal basis to process your personal data. The legal bases we rely on are:

• Consent: By voluntarily providing your personal data via our contact form, you consent to us processing your data for the purposes outlined in this policy.

• Legitimate Interests: We may process your data to respond to your inquiries and improve our services, which is necessary for our legitimate interests.

5. How We Share Your Personal Data

We will not share your personal data with any third parties for their own marketing purposes. We may share your data with third parties only in the following circumstances:

• Service providers: We may share your data with third-party service providers who perform services on our behalf, such as hosting providers or customer service platforms.

• Legal obligations: We may disclose your personal data where required by law or to comply with legal proceedings, a court order, or other legal obligations.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These measures are designed to provide a level of security appropriate to the risks of processing your personal data.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you wish for your data to be deleted, please contact us, and we will comply with your request unless we are required by law to retain certain information.

8. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.

• Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes we collected it for, or if you withdraw your consent.

• Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis.

• Right to Restrict Processing: You have the right to request the suspension of processing of your personal data in certain circumstances.

• Right to Data Portability: You have the right to request that we transfer your personal data to another organisation, or to you, in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact details provided above.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email address: hello@austinsflowers.co.uk

Postal address: Unit 76266, PO Box 6945, London, W1A 6US

​